July 26, 2019

FAQs.

Here you will find a list of the most frequently asked questions. If you have any further questions or doubts, please do not hesitate to contact us at: info@holalands.com

What happens if I’m not available for a class I’ve already booked?

If you have to cancel a course you must notify us 24 hours in advance and the credit will be transferred to your next course.

If you are absent or do not notify us 24 hours in advance, the course will be considered a citation.

If the Internet connection is weak or insufficient, the course will be postponed to another date.

If the class does not take place due to setbacks or the absence of your tutor, the credit will be transferred to your next course. Do not forget to inform us within seven working days after the class date.

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When can I stop using the services of HOLALANDS?

Whenever you wish. You set your schedule, you set the pace with which you want to learn and even you decide when you want to stop enjoying our services. YOU ARE THE ONE WHO ALWAYS DECIDES.

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I want my child to improve his/her level of Spanish, French, English or Portuguese but I don’t know enough or I have a complete lack of knowledge of the language?

If you want your child to learn a language and their level is still not enough for the class to work fluently, do not worry, all our teachers are native and BILINGUES in your language, so they can adapt to the level of your child and create special classes to help improve their level in an effective way. 

It is strongly recommended that a parent or legal tutor be present during the classes of your child who has not reached the age of majority in his/her country of residence, at no additional cost.

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What payment options do I have?

You can pay in two simple and reliable ways. PAYPAL: you can open a completely free account with your email and a bank account number. 2. Bank transfer. If you have any questions, please contact HOLALANDS customer service.

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Do I have to pay any kind of registration or permanence?

No, not at all. You only pay for the hours of classes you wish to receive. In addition, as they are 100% IT classes, you won’t have to worry about anything, just learning the language you prefer.

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Will I always have the same teacher?

You decide, to begin with we will propose the teacher who suits your objectives, preferences, tastes, who is bilingual in your language, who is related to your profile and who is available according to your schedule. However, for us it is important that you feel at home while you learn, so there is no limit and you can change teachers if you wish. In addition, you will always have a personalized follow-up, so if you decide that you want to change teacher or your teacher is not available, you will always have the best option at your fingertips.

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How do you know my level in the language?

Once the reservation has been made, you will have the right to 20 minutes completely free of charge with your teacher for a first meeting and a diagnosis of your skills. At the same time you will be able to communicate your objectives, interests, tastes and preferences to your teacher. Your teacher will create a student profile thanks to all this key information and will create a specific study plan that will allow you to increase your level in relation to the European Framework of Reference (ECFR) and above all that will allow you to achieve your objectives.

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How long does each class last?

Classes last one hour (60 minutes). However, if you want less time or more than one hour, do not hesitate to contact us at info@holalands.com to provide you with personalised advice.

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When are the classes?

Choose which days of the week and at what times you want your classes, we adapt to your schedule and you will always have your teacher who will take a personalized follow-up.

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Do I need a webcam?

Seeing your teacher is very helpful and provides some closeness to the teacher and important visual support, however it is not mandatory. The most important thing is to have a good audio configuration, in order to obtain a clean and clear sound.

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What do I need for a videoconference class?

1. Video call program

There are different options to make a video conference: SKYPE, WHATSAPP, GOOGLE HAGSOUT and ZOOM are some of them, and you can choose the one you prefer. (all these platforms are free to use).

The most widely used platform is Skype, a free and lightweight software that allows you to use your computer as a phone to talk online with your language tutor no matter where you are in the world. 

No matter where in the world your tutor is: you will only have to pay the class fee shown on the holalands.com site, with no other hidden charges for calls.

2. Internet connection.

It is not required to have a broadband connection, but if you have a fast Internet connection the quality will be the best possible and you will be able to take full advantage of your language classes.

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Why choose a videoconference course?

The classes with HOLALANDS are completely private and personalized. The teachers are native, experienced and bilingual in their languages. You will be able to study from the comfort of your own home and at the times of your choice and with a teacher focused on you, your learning and your goals.

Video conferencing courses are accessible anywhere in the world (without geographical limitations) and are organized quickly. It is a flexible, fun and current method that guarantees a high level of efficiency and learning. It is also the method with the best quality/efficiency/price ratio.

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What is a video conferencing course about?

A video conferencing course is a private distance learning course with an instructor. 

It is a practical and pedagogically optimal solution. The student and the teacher can see each other, write and speak in a synchronized way as in a traditional class but with advantages such as: doing it from the comfort of your home or office, at the hours of your preference and with the teacher focused on you, your learning and your goals.

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Never studied by video conference and prefer the traditional classes?

Many times it is difficult to change. But don’t worry, we go at your pace. Live a different educational experience and you won’t regret it. Learning by video-conferencing is easy and fast. You don’t have to travel, or spend money on books or registrations. Only with a computer and internet will you be able to access a private, personalized and videoconferencing training. In other words, you will be able to study from the comfort of your own home with a native, experienced teacher, with at least a university diploma and BILINGUE in your language. We adapt to your schedules and needs.

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Can’t find a teacher that suits your needs?

Many platforms propose teachers but they are not necessarily the right ones for you. In HOLALANDS we carry out an exhaustive recruitment process, all our teachers go through a direct interview with us. They are native, experienced teachers, with at least a university diploma and BILINGUES in your language. In this way we can guarantee that your teacher will provide you with private and personalized QUALITY classes, based on your interests and objectives.

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Too tired to go to class after work? Don’t you have time to go to class? Do you work at home or are you busy with your children?

We understand your situation. HOLALANDS classes are private, personalized and by videoconference. In other words, you will be able to study from the comfort of your own home with a native, experienced teacher, with at least a university diploma and BILINGUE in your language. We adapt to your schedules and needs. It is never too late or too early in the day to learn. You sleep late or get up very early, don’t worry! The change of schedule with the American continent can be an advantage for you. While it is too late or too early for you, for them it is full day. 

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  • +33 788960064
  • info@holalands.com

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